Built for South African brokers, by people who understand the regulation

ClaimPulse is a B2B SaaS platform for FSP Category I insurance brokers. We exist because FSCA TCF compliance, NFO letter generation, and claims SLA management are genuinely hard — and the tools brokers had before us were spreadsheets.

Our mission: make compliance the easiest part of running a brokerage, so advisers can focus on their clients.

Regulatory credibility

FSCA TCF-aligned

All 6 Treating Customers Fairly Outcomes are mapped to platform workflows. TCF reports follow FSCA Outcome reporting requirements.

NFO 2024-ready

The National Financial Ombud unified all SA insurance ombudsman functions in 2024. ClaimPulse generates letters in the NFO required format.

POPIA-compliant

No raw ID numbers stored (SHA-256 hash only). Soft-delete with 30-day hard-delete. 5-year retention per FSCA requirement. Data hosted in EU (Ireland).

SLA accuracy

Business day calculations exclude South African public holidays. ST/LT/Medical SLA defaults match the respective Insurance Acts.

Our POPIA commitment

South African insurance brokers hold sensitive policyholder data. We take that responsibility seriously.

✓SA ID numbers are never stored — only a one-way SHA-256 hash
✓Medical information is referenced, never stored
✓All personal data is deletable on request (30-day hard delete)
✓Complaint and claim records are retained for 5 years per FSCA requirement, then auto-archived
✓Data hosted in EU West (Ireland) — closest available region, GDPR-equivalent protections

Team

Team bios coming soon.

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