Compliance made simple for South African insurance brokers
Track complaints, manage claims, generate NFO letters, and produce FSCA TCF reports — all in one platform built for FSP-licensed brokers.
Trusted by FSP-licensed brokers across South Africa
Everything a compliant FSP needs
Six modules, one platform. From first complaint to final TCF report.
Complaint Tracking
Log, categorise, and resolve complaints with FSCA TCF category mapping and 5-day SLA enforcement.
Claims Management
Track ST/LT/medical claims with regulatory SLA deadlines and automated breach alerts.
NFO Letter Generator
AI-assisted complaint letters in NFO 2024 format, ready for ombudsman submission.
TCF Reports
Auto-generate monthly FSCA Treating Customers Fairly compliance reports by Outcome.
Insurer Scorecards
Compare insurers by resolution time, complaint rates, and HelloPeter sentiment.
Client Portal
Give policyholders read-only access to their claims and complaint status.
How it works
Three steps to full compliance
Log
Capture a complaint or claim in seconds. ClaimPulse auto-assigns the regulatory SLA and TCF category.
Track
Monitor progress with countdown timers, status updates, and automatic SLA breach alerts via email and WhatsApp.
Comply
Generate NFO letters and TCF monthly reports with one click. Export PDFs ready for submission.
What brokers say
“ClaimPulse cut our complaint resolution time in half. The TCF reports used to take me a full day — now it takes five minutes.”
Placeholder Broker A
Key Individual, Johannesburg FSP
“The NFO letter generator is brilliant. It drafts a compliant letter from the complaint record — I just review and send.”
Placeholder Broker B
Director, Cape Town Brokerage
“Finally a platform that understands the SA regulatory environment. It speaks TCF and NFO natively.”
Placeholder Broker C
Compliance Officer, Pretoria
Simple, transparent pricing
All prices exclude VAT. Billed monthly.
Starter
R999
per month, excl. VAT
For individual FSPs and sole-trader brokers.
- ✓300 clients
- ✓1 user
- ✓5 NFO letters/month
- ✓All core modules
Growth
R2,499
per month, excl. VAT
For growing brokerages with a team.
- ✓1,500 clients
- ✓5 users
- ✓Unlimited NFO letters
- ✓Client Portal + WhatsApp alerts
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